Claims happen. We know that dealing with a loss while running a business is a major challenge. That’s why we have a team of dedicated claims professionals to assist you when you need it most.

Our approach

At Newfront, claims advocacy is foundational to our core service offering. Our claims team is fully integrated into our service model to ensure claims are handled expeditiously and in your best possible interest.

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Pre-loss protocols

Taking action at the time of loss is critical. Our team will help you respond quickly by assisting with implementing claims reporting protocols, providing claims guides, and helping you negotiate your choice of preferred vendors and other resources.  


Meaningful consulting

We act as your partner and liaison with the carrier, handling your claim from inception to conclusion. We examine every claim in conjunction with the policy and provide advice on how the policy may respond, so you can make an informed business decision.

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Deep relationships

Our veteran team of claims consultants continually cultivate relationships with leading insurance professionals including adjusters, vendors, and attorneys. Our relationships with these partners ensure our clients are getting the best claims management support at the time of a loss.

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Proactive advocacy

We advocate for you throughout the claims process. We resolve coverage issues by responding to reservation of rights and declination letters. We review contracts for risk transfer issues. We advocate for your choice of counsel, vendor rates, expense reimbursement, and allocation issues.

The Newfront difference

Our in-house claims experts take ownership of the process, driving successful resolution of complex claims and acting as strong client advocates from start to finish.

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Comprehensive service at the core

We deploy a comprehensive claims management process including TPA and adjustor selection and oversight, reserve increase, settlement authority guidance and facilitation of carrier communication to achieve best-in-class outcomes for our clients.

A deep bench of expertise

We house industry and product-specific expertise to support our insureds through the entire claims process for all lines of coverage. Our team includes former adjusters, attorneys, and claim experts. Our credentialed expertise includes:

  • Accredited Professional in Risk and Insurance (APRI)

  • Certified Claims Professional (CCP)

  • Advanced Claims Professional (ACP)

  • Sr. Claims Law Associate (SCLA)

Newfront leaders in Claims Advocacy

Adriana Tonelli

Head of P&C Claims, JD, MBA, CCP

Dereick Wood

Head of ERS National Claims Services and Client Engagement

Michele Lepper

Cyber Claims Advocate