Losses will happen. And when you have to submit a claim is likely when you realize the true value of your insurance broker. Mitigate balance sheet exposure and accelerate the resolution of your insurance claim through Newfront’s claim advocacy team.

Our approach

At Newfront, claims advocacy is foundational to our core service offering. An extension of your team, we partner to ensure claims are resolved in your best interest.

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Deep relationships

We continually cultivate relationships with adjusters, claims managers, vendors, defense, and coverage attorneys to ensure you receive the highest quality of service and claims management support.


Full service claims management

From claims reporting and performance monitoring to reserve reviews and vendor management, our advocates are an extension of your team bringing a comprehensive approach to claims management and resolution.

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Proactive negotiations

Understanding timing is critical, we partner with you on policy coverage specifics, minimizing subsequent damage, identifying avenues of recovery, facilitating provisional payments, and aiming to secure the fullest policy compensation as swiftly as possible.

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Results-driven reputation

With a reputation for success, we assume claim management responsibilities mid-policy term to help facilitate and resolve complex claim matters.

The Newfront difference

Our in-house claims experts take ownership of the process, to successful resolution of complex claims, acting as an advocate for our clients.

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Comprehensive service at the core

We deploy a comprehensive claims management process including TPA and adjustor selection and oversight, reserve increase, settlement authority guidance and facilitation of carrier communication to achieve best-in-class outcomes for our clients.

A deep bench of expertise

  • Industry and product-specific expertise to support our insureds through entire claims process including workers compensation, liability, property, D&O, fiduciary, EPL And Cyber Insurance
  • Collaborative and proactive approach to dealing with complicated claim issues
  • Vigilant in pushing carriers for the best resolutions including claim disputes, allocation, choice of counsel, vendor rates, and expense reimbursement
  • Our team includes former adjusters, attorneys, and claim experts with average experience of 13 years

Newfront leaders in Claims Advocacy

Adriana Tonelli

Head of P&C Claims, JD, MBA, CCP

Dereick Wood

Senior Vice President, National Claims Services and Client Engagement​, Newfront

Michele Lepper

Cyber Claims Advocate