Case Study: Cutting Manual Review Time from Weeks to Hours with Newfront Contract Review

The Challenge: A publicly-traded tech company based in Chicago faced an overwhelming volume of contract reviews. Each week, the legal team managed an average of five new agreements, all handled manually. This meant spending hours coordinating with their insurance broker, tracking document revisions, and chasing down certificates of insurance, often through endless email chains. The repetitive nature of the process made it inefficient, diverting the legal team’s attention from higher-priority work.

The Strategy: To streamline the process, the company partnered with Newfront and began using Contract Review, a proprietary tool embedded in the Newfront Navigator client portal. This AI-powered tool allowed the legal team to upload contracts directly and receive compliance analysis within minutes. Instead of waiting days for feedback, initial compliance signals were available almost immediately.

The tool compared the requirements outlined in contracts against the company’s existing policy data, highlighting areas of non-compliance or concern. Meanwhile, Newfront’s servicing team was automatically alerted, initiating internal review processes without the need for back-and-forth communication. With the AI handling the initial analysis and Newfront’s experts focusing on client-specific strategy, the company saw an immediate improvement in efficiency and clarity.

The Results: Contract turnaround times dropped from weeks to hours. In many cases, the legal team received actionable feedback within the hour. Once a contract was finalized, certificates of insurance could be generated instantly through Navigator, eliminating further delays. The result was a fast, reliable process that removed friction and boosted internal collaboration.

As one team member explained, "I was curious to see if there was anything out of sync with our current policies. I’m glad we ran our contracts through, as it helped us catch potentially inaccurate guidance we had received in the past. The tool worked great."

Newfront’s Contract Review tool freed the legal team from administrative tasks, letting them focus on strategy. Its speed and consistency gave the team confidence to handle the reviews quickly without sacrificing accuracy. By combining AI with insurance expertise, Newfront turned a contract bottleneck into an advantage, helping the company manage growing volume without adding legal burden. Now, the team can operate at the needed speed and scale, with risks flagged early and handled effectively.