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Claims and COVID-19: Guidance and Considerations

With the coronavirus upending life and business as we know it, we understand all Newfront clients are doing everything possible to mitigate the effects of this pandemic. Everything from employee safety to financial impact have been at the forefront of our clients’ minds.

Throughout the pandemic, our team has stayed connected with our expert panel of partners comprised of the brightest lawyers, accountants, carrier partners and other brokers around the country to discuss and stay ahead on how we can best advise you through this unprecedented time.

While there is still speculation on the potential outcome of COVID-19 related claims, notifying your carrier of any current or potential claim may be the most prudent course of action at this time. Timely reporting is critical to preserving your rights under a policy.

While the facts, circumstances, and policy language for each potential loss must be carefully reviewed in order to determine how coverage may or may not respond, outside factors such as local, state, and federal government intervention is keeping this a fluid and developing situation.

The following guidelines represent current best practices, and we encourage you to follow them in a timely manner.

  1. Our partners at rwhMyers suggest documenting and tracking your losses, including out-of-pocket expense and payroll costs. 
  2.  with suppliers, vendors, and customers. It is important to determine whether your company is an additional insured under any of their insurance policies or if they are additional insureds on yours.
  3.  in order to determine the potential for coverage. If you need assistance in reviewing your policies, please contact Newfront to request support. If you have experienced a loss or received a demand and your policy is going to renew soon, we recommend noticing your current carrier prior to that renewal. 
  4. , it is important to discuss the possibility of filing a notice of circumstances with your attorney in conjunction with your Newfront Service Team. If you would like have your Newfront Service Team reach out to you to discuss, please contact Newfront.
  5. If your company is currently “sheltering-in-place” and the , have someone visit the location(s) at least once a month and document potential exposures. Check the windows, sprinklers, faucets, etc. to ensure there are no leaks, breaks, or damage that require attention.   Undiscovered damage can greatly increase the severity of a loss.
  6. For properties that were under construction/renovation prior to a “shelter-in-place” order and where , please contact Newfront and your account team will reach out to you to discuss whether notification to the carrier of the delay is required.
  7. If you are  of aid (such as aid under the CARES Act, local government aid packages, rent abatement or forbearance, or loan modifications) and are in need of proof of having filed an insurance claim, please contact Newfront.

If you have experienced a loss, we recommend submitting a notice to your carrier, regardless of policy language. For more information on coverage and guidance on noticing a claim, contact Newfront.


About the author


A Better Day Starts Here

Newfront is transforming the delivery of risk management, employee experience, insurance, and retirement solutions by building the modern insurance platform. Transparent data delivered real-time translates into a lower total cost of risk and greater insights. Newfront makes insurance work for you.

The information provided is of a general nature and an educational resource. It is not intended to provide advice or address the situation of any particular individual or entity. Any recipient shall be responsible for the use to which it puts this document. Newfront shall have no liability for the information provided. While care has been taken to produce this document, Newfront does not warrant, represent or guarantee the completeness, accuracy, adequacy, or fitness with respect to the information contained in this document. The information provided does not reflect new circumstances, or additional regulatory and legal changes. The issues addressed may have legal, financial, and health implications, and we recommend you speak to your legal, financial, and health advisors before acting on any of the information provided.

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