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Articles from Tina Gonsalves

Tina is the Director of Marketing for Newfront's Wholesale Benefits Division, Advanced Professionals Insurance & Benefit Solutions.

How to Boost Your Insurance Agency’s Customer Experience

How to Boost Your Insurance Agency’s Customer Experience

Customer expectations are constantly evolving, and it can be extremely difficult for insurance agencies to scale business operations at the speed necessary to remain competitive. Offering a consistently excellent customer experience is essential for retaining your current customers, and also acquiring new ones.   Customer experience is a primary brand differentiator, arguably more important than price and product features […]

August 20th 2021

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How to Increase Revenue from Your Small Accounts

How to Increase Revenue from Your Small Accounts

Insurance businesses typically have a wide array of client accounts they serve. Most have a few key accounts that take up the bulk of the work, combined with a number of small accounts that require less frequent servicing but still deserve the same level of high-quality service as large accounts.  Often, however, these small groups are underserviced in favor of larger accounts and aren’t nurtured to grow […]

August 10th 2021

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Why Work with a BPO? 

July 24th 2021

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