“In the virtual landscape, family and hobbies have become more of a focal point, changing those once-taboo topics into more of a conversation starter. It also gives us the opportunity get to know our colleagues beyond the personality they once brought to the office.
“As a leader, I value this insight as we tread new territory that is more focused on providing support, especially with many workers forced to also juggle school closures and other potential family obligations during a pandemic.”
Keith VanderZanden is the Wholesale Benefits Practice Leader, responsible for providing a complete range of Program Management and Consulting services for Association Health Plans (AHPs), Benefit Trusts, and Benefit Marketplace platforms.
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